Jon Liebertz: Resume / CV
A History with Technology
Updated: 1/2026_23
Professional Statement: 20+ years industry experience in business technologies, operations, and security – directing, implementing, and managing Tech & DevOps solutions focused on best practices, SMART objectives, process maturity, and scalable project / team success.
Summary: Extensive, hands-on career in business technologies, leadership, governance, and special projects management among a range of industries (e.g. technical operations, healthcare, manufacturing, service, municipal) in Fortune 50’s to start-up. Directed numerous teams, held change focused leadership roles, strategic business innovations, IT and operations restructuring, Ai readiness and orchestration, and special project launches impacting bottom line revenue using proven frameworks, best practices, and least technical debt. Currently working through a Masters MBA program in Project Management at Ferris State.
Unique Industry Experience
- Servant Leadership, Management, Team Design, Mentorship, and Training (EOS, Paired Learning, L10, V/TO, GWC)
- Business & Project Management, Merger & Acquisition (PMI-PMP, Agile, LEAN, Six Sigma)
- Information & Cyber Security / Physical Security / Best Practices (ISO/IEC 27000, NIST SP-800, CISA, CUI, IAM / ACS)
- Governance & Compliance / Policy & Change Mgmt (CMMC, POAM, SSP, ITIL / ITSM, HIPAA, PCI-DSS, SOC, SOX, FERPA)
- Ai, RPA, & Automation / Process Orchestration / Business Intelligence (BI) / Data Driven Solutions
- Enterprise Technologies / Datacenter Management / System & Network Architecture / Config Mgmt
- Software / Hardware / IoT, Web Technologies, & Advantage Focus Design (SAFe, CI-CD, XP, FDD, DevOps, Scrum)
- Proposal / Grant / Services Contracting in Government, B2B, and Public Sectors
- Contract Negotiation / Product, Vendor, & Service Mgmt / Sales & Marketing
Education / Certification / Professional Training
- CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL (CISSP): Cyber / TechOps Security and Mgmt – ISC2
- ITIL 4 FOUNDATIONS – ITSM CERTIFIED: ITIL 4 Certified Foundations – PeopleCert/Axelos
- CERTIFIED SCRUM MASTER (CSM): Scrum Alliance – Brett Palmer
- GOOGLE PROJECT MANAGEMENT CERTIFIED: Google Agile and Project Management (240 hours)
- EOS / L10 LEADERSHIP FRAMEWORK: x3 Entrepreneurial Operating System – Gino Wickman
- MICROSOFT CERTIFIED PROFESSIONAL (MCP +I): Server, AD, Exchange, SQL, TCP/IP, Workstation
- BACHELORS IN BUSINESS & PROJECT MANAGEMENT: Ferris State University, Dean’s List, 2023 – 2026.
- MBA MASTERS PROGRAM – PROJECT MANAGEMENT: Ferris State University, 2025 – 2027
- PMI AGILE CERTIFIED PRACTITIONER (PMI-PMP/ACP): In process, completion set for summer 2026
COMERICA BANK (Contract)
( April 2025 > October 2025 )
Sr Project Manager / Change Delivery Lead – Enterprise Functions
- Current acquisition by 5/3rd Bank announced October 6th. Information retained until regulatory approval.
NuWave Technology Partners
( Sept 2023 > Dec 2024 )
Special Projects & acting CISO (Director of Innovation and Technology)
NuWave Technology Partners is both Managed and Co-managed IT Services Provider (MSP) and Managed System Security Provider (MSSP) with a focus on compliance-by-default best practices, on-site and remote technical operations in most industries such as manufacturing (CMMC, DFARS, NIST-SP 800), medical, technology, and financial services.
- Project Milestones: MS Lighthouse support platform, Loop as an Operational Framework, global backup vendor replacement, TechOps orchestration and ConnectWise integration, configuration mgmt. Project implementation for internal AI Readiness and Automation roadmap rebuilding data storage, classification, categorization, templating, compliance, communication, technical operations, notification and response orchestration.
- Part of the 4-member Leadership Team as the Officer of Change following EOS L10 framework.
- Project Change Mgmt: design of SOP framework, MSCW decision and SOP maturity, CMMC TechOps readiness and alignment. TechOps utilizing newer AI verification reducing internal time and costs such as automated Dashboard building, automated response compliance auditing, and full Microsoft cloud compliance adherence.
- Automation / Orchestration: Custom ConnectWise / Microsoft Dataverse / Response platform - Client Connectivity Intelligence, Client Tools / Onboarding / Agreement Automation, Governance / Adherence (full global app 2FA, conditional access, DNS security, CISA security enforcement), client custom MS Forms automation (client intake, new hardware request, client change mgmt.), Domain / Web management.
- Acting CISO and GRC officer. Implement maturity and CISA foundation policies, procedures, and governance using compliance-by-default principles. Identify, assess, and prioritize organizational risks. GRC standards (CMMC, HIPAA, SOC, GLBA, SOX, CUI, ITIL, NIST SP-800). Incident Response & Business Continuity. Establish security awareness and culture. SIEM to SOAR response.
- Leadership Speaker / Presenter: Revolutionizing your MSP w/ Ai – Automation (The BigBig 2024), 2x panel participant State of Current Ai & Cyber Security (The Right Place Tech Council), Practical Ai for Small Business (SBA of Michigan), Ai in Security & GRC (Lansing Ai Meetup), Ai Practice in Small Business (MI World Trade Week), etc.
Cutting Edge Computers
( Aug 2022 > May 2023 )
Special Projects & acting CISO (Director of Operations)
Cutting Edge Computers is a Michigan headquartered Managed IT Services Provider (MSP) focused on providing medical and franchise businesses full-stack technology solutions and support. Specialized services include: full site location installation, full IT fiduciary outsourcing, hybrid on/offsite support, and IT augmentation with current in-house teams.
- Project Milestones: Architect and implement corporate Knowledge Base / Wiki transitioning from unclassified disconnected structure to associated meta structured framework during ITBoost integration. Full module SaaS & RMM platform migration from AutoTask / Splashtop to ConnectWise environment including: Automate, Manage Ticketing, Projects, Sales, and Inventory - Procurement.
- Operational project transition to collaborative ITSM / ITIL led environment for client and internal processes including change management, strategy and project planning, decision finding, internal communication practices, technical training / corporate information library, and ROI focused, continual improvement practices.
- Operational HR project restructuring of processes to support Team cohesion & growth such as Job Title Roles and Responsibilities standards, hiring practices, metric based employee review processes, standardized corrective action policy, and modernizing employee onboarding practices.
- Acting CISO and GRC officer. Design of policies, procedures, and governance using compliance-by-default principles. Identify, assess, and prioritize organizational risks. GRC standards (HIPAA, SOC, GLBA, SOX, CUI, ITIL, NIST SP-800). Incident Response & Business Continuity. Establish security awareness and culture. SIEM to SOAR response.
BAE Networks
( Jan 2020 > May 2021 – CoVID Event / Hydrocorp Transition )
Chief Operations Officer & acting CISO (COO)
BAE Networks is a contract focused MSP (managed IT service provider) servicing small to medium sized businesses in all aspects of: Cloud and Virtualization Solutions, Remote Office Connectivity & Secure Access, Advanced VOIP and Communications Platforms, Systems and Networking Management, Full and Hybrid IT Support and Helpdesk Services.
- Project Change Mgmt: Architect and implement over 30 ITIL / ITSM based business practices, strategies, processes, and procedures founded on company vision OKR’s and accelerated team and contract growth. (e.g., Project and program management, SLA and ticket lifecycle, internal communication and collaboration, version control, documentation and information dissemination, corporate training, employee onboarding and offboarding practices,…)
- Assisted in establishing and driving metric focused business development in client acquisition, ROI, and operational cost analysis resulting in closing and onboarding the companies’ largest client to date within 45 days.
- Project Milestones: achieved a business first in having all open tickets resolved or in-process to within a 14-day metric. Successfully lead company CoVID transition from 100% in-office to hybrid work environment, including addition to team growth by 20%, and first full remote employees.
- Acting CISO and GRC officer. Lead design of policies, procedures, tools, and governance using compliance-by-default principles. Identify, assess, and prioritize organizational risks. GRC standards (HIPAA, SOC, GLBA, SOX, CUI, ITIL, NIST SP-800). Incident Response & Business Continuity. Establish security awareness and culture. SIEM to SOAR response.
HYDROCORP INC
( July 2018 > Jan 2020 – OneTeam US Transition )
Special Projects & acting CISO (Director of Technology & Innovation)
HydroCorp is a Michigan headquartered authority in water distribution safety for commercial, municipal, and residential industries providing water system piping schematics and documentation, hazard analysis/risk studies, municipal-wide water meter replacement programs, and cross-connection control and backflow prevention management.
- Project Milestones: Design, direct, and implement Hydrosoft I/O, a business enterprise SaaS ERP and work order management platform (WOM) that controlled all aspects of core business functions: client municipal water testing & inspection, meter replacement programs, client and vendor billing with BS&A integrations, customer and technician scheduling, smart email-text-postal notifications, and full featured work order management system.
- Project Change Mgmt: Direct and implement public 24-hour emergency response and notification center at the cost of less than one incident. Implement full operational and financial dashboard and reporting automations significantly increasing management visibility and business projection and project tracking. Implement PM tools and framework.
- Acting CISO and GRC officer. Ground-up design of policies, procedures, tools, and governance using compliance-by-default principles. Identify, assess, and prioritize organizational risks. GRC standards (HIPAA, SOC, GLBA, SOX, CUI, ITIL, NIST SP-800). Incident Response & Business Continuity. Establish security awareness and culture.
OneTeam Us
( January 2017 > July 2018 )
Special Projects (Director of Innovation & Technology)
Address Logics
( March 2009 > January 2018 )
Founder & Chief Technology Officer (CTO / acting CISO)
Founder and co-creator of Address Logics, a business intelligence SaaS platform in address Data Hygiene and Correction based on custom Genetic Programming principles. Business objective was to solve the 1.2 billion dollar USPS return mail issue and provide superior address dependent data services to both consumer and commercial industries (including Focus1). Executive decision maker in all areas of business function: research and development, project team building and management, B2B / B2C revenue models, sales & marketing, commercial & government contracting and bidding.
- Project Milestones: Reached the industry’s highest level of data accuracy in the first year, surpassing USPS’s own AEC product by 4,300% and the industry leader in NCOA by 31%.
- Project Change Mgmt: Founder & executive level experience in startup innovation, business research & development, industry marketing strategy, funding, and business idea generation using Agile methodologies. (XP, CI/CD, Lean, Scrum) Directed all aspects of technical operations, design, BI reporting & dashboards, production web systems, business development tools, and big data 24x7 processing & information mining.
- Acting CISO and GRC officer. Policies, procedures, tools, and governance designed with compliance-by-default principles. Identify, assess, and prioritize organizational risks. Establish GRC standards (HIPAA, SOC, PCI-DSS, GLBA, FERPA, SOX, CUI). Incident Response & Business Continuity. Custom SIEM and SOAR automated governance.
Focus1
( 2003 > March 2009 - now Hatteras Printing )
Technology Director & acting CISO
Michigan based High-speed variable print business between 3M to 5M pages per month. Redesigned from the ground up innovative full-stack technology platform including enterprise systems, networking, and data center. Created a business intelligence system as a core revenue model. Directed IT and production teams. Directed enterprise security, compliance, and procedures. Over 100 clients, 1M DB updates daily, 100+ formats, assisted in RFP, forecasting, and budget planning.
- Project Milestones: Direct and implement full rebuild of all core business technologies and applications resulting in significant new revenue generation of 75X per month and a 1,200% increase in production. Industry Innovations: in-house data encryption / compression client transfer system, data classification archiving and lifecycle versioning, 99.9% automated recovery and industry first SIEM operations framework surpassing 1 million transactions per day, automated BI systems, production bar code scanning, big data mining w/ automated reporting, instream PDF manipulation / generation, OCR and visual identification technology, in-house messaging platform.
- Project Change Mgmt: Architect and implemented new data services architecture utilizing modern Agile / XP / Lean methodologies reducing expenditures by 28% and increased production uptime annually from 60% to 99.9%.
- Acting CISO and GRC officer. All TechOps functions, policies, tools, procedures designed with compliance-by-default principles. Identify, assess, and prioritize organizational risks. Establish GRC standards (HIPAA, SOC, PCI-DSS, SOX, GLBA, CUI). Incident Response & Business Continuity. Establish security awareness and culture.
Additional Work Experience
Darakjian Jewelers (Technology Director): Complete Odoo ERP design & implementation including inventory, POS point of sale, APAR accounts payable – receivable, vendor billing, sales & marketing, consumer website, and contact management, custom development in automations and integration, security management.
Warranty Ninja (Advising CTO): Consumer product Business Intelligence start-up, winner Detroit Power Moves 20k competition 2015, TechStars incubator finalist spring 2016.
Refund Logistics (Project Director): Automated SaaS shipping business intelligence and audit platform, start-up.
The Reason Group (Chief Innovation Officer): Innovation & Start-up business with projects included Smoothing, Inc, LiquidShare LLC, Environmental Protection Agency (EPA) MOVES contract, RFID development, single point heuristics, Address Logics, LLC, risk, security, & compliance management.
Great Lakes Health Plan (Manager of Technology – acting Interim IT Director): United Health M&A. Ground up design and implementation of enterprise data center. Direct and manage in-house IT staff, assist in corporate technology innovation and decision-making, budget planning, risk, security, & compliance management (HIPAA, SOC, SAS70, SOX, GLBA certified), IT best practice compliance and enforcement.
CNA Insurance / RSKCo (Technical Project Lead): Merger-acquisition, Nexus project implementation, 24×7 data & call center management, risk, security, and compliance management.
Jabil Circuit (Senior Support Engineer): Y2K, IT department support, process & policies audit.
Home Depot SOC (Lead Systems Architect & Senior Administrator): Y2K compliance, enterprise systems, networking, PBX and telephony management, 24×7 enterprise data & call center management, risk, security, & compliance mgmt.
Word Wide Net / Advanced Tech-Net (Manager of Client Support / VP of Operations): 24×7 ISP, over 500 users, data & call center management.
Combined Internet Services (Technical Support Manager): Outsourced technical support including after hours and overflow for Internet Service Providers (ISP) in multiple states.
EggHead Software (Sales Associate): Big box retail for software, hardware, and PC services.
UNISYS Corporation (Intern): Industrial & Technical blueprint scanning and archiving.
Related Skills & Knowledge
 Project Management Design & Implementation: Microsoft – Project, Planner, Loop, Excel (SmartSheets), 365 Project, Asana, Monday, Jira / Confluence (Atlassian), ConnectWise, Vorex, SAP EPPM, Clarity
 Governance, Compliance, Adherence: Config & Matrix Mgmt, SOP, Technical Wiki, Technical Operations, Business Continuity, ERP & Disaster Recovery, Risk Management, information classification and categorization, response and process orchestration, SIEM, SOAR, ComplianceManager GRC (Kasaya), ZenGRC, Archer, ServiceNow
 Mobile, iOS & Android: Mobile Application Development and Direction
 SaaS Platform and Microservice Business Process Integrations: ConnectWise, SalesForce, ServiceNow, Twilio, Sendgrid, Google Workspace, Microsoft Azure / Dataverse / Power BI / Power Apps, Odoo
 PSA, Ticket, Work Oder Management Systems: ConnectWise, ServiceNow, N-Able, TigerPaw, Autotask (Datto), BMS (Kasaya)