🎬 Event Information
The BigBIG Conference is an annual event hosted by Taylor Business Group (TBG) for Managed Service Providers (MSPs), IT executives, and copier dealers, focusing on business growth, financial management, sales, cybersecurity, and leadership through workshops, networking, and peer collaboration, with recent events held in Hollywood, Florida. It’s a key gathering for IT solution providers to learn best practices, connect with industry partners, and gain insights into industry trends and challenges.
🎙️ Speaker Agenda
<Topic 1> Starting Off Stronger: Revolutionizing Project Statements of Work (SOW)
- Explore how AI can analyze and optimize SOWs for accuracy, completeness, and risk mitigation.
- Discover how AI can identify potential implementation challenges and clarify roles and responsibilities for both clients and our MSP.
- Use your SOW to create instantaneous scheduling time frames for each of your teams.
<Topic 2> Evolving Your Tier 1: Enhancing Tier 1 Support with AI-Powered Escalation
- Demonstrate how AI can empower Tier 1 support to resolve more issues independently, reducing escalation rates and improving client satisfaction.
- Discuss how AI can analyze ticket data using Template structures to double check accuracy before closing.
<Topic 3> Just The Facts Ma’am: Streamlining Ticket History and Current Action Lists with AI.
- Showcase how AI can condense lengthy ticket histories into concise summaries, highlighting critical information and next steps.
- Explore how AI can identify patterns and insights that might be missed in complex or historical ticket data.
Objective: My goal is to highlight practical AI use that can drive efficiency, improve service delivery, and ultimately benefit our clients and future automation.
🚀 Staging the Conversation!
- Getting logged in or Follow along. Google Gemini vs Microsoft CoPilot.
- Security and Publicly Published Terms of Use and Service.
- Conversation Permanence
- Tokens and limits.
- Ai is designed to be the belt sander, not the polisher.
- Domain knowledge and prompt engineering will provide a 10x multiplier and much less caffeine.
- Automation and Ai in step as the next phase.